This is the Official PeopleCert® eLearning course, crafted and delivered by the creators of ITIL® - the course and exam voucher, all in one bundle!
Enhance your skills in designing, delivering, and supporting digital products and services. Upgrade your strategy, manage issues effectively, and foster a culture of continuous improvement.
- Suitable for all IT professionals
- Sharpens your design and delivery skills
- Globally accepted in the market
What's Included?
- Official resource learning kit including Learner Workbook and Quick Reference Guide.
- Official eBook, a valuable resource for exam preparation, and a go to Reference Guide.
- Exam voucher, schedule your exam at a Time and Location of your choosing.
- Free exam retake (known as Take2), offering a Second Chance in the event of first attempt exam failure.
- Quizzes, including Knowledge Checks.
- Official online mock exam replicating and experiencing the Actual Test Environment.
- 12-months 'on-demand' 24x7 access, providing a true Self-paced Experience.
What will you learn?
- Service design and development
- Service support
- Culture and collaboration
- Service automation tools
- Customer and user experience
- The ITIL 4 principles
Prerequisites
ITIL 4 Foundation is required to take this exam
ITIL 4 Create Deliver and Support eLearning
£996.00Price
Exam
The online exam voucher will be valid for 12-months from the date of issue. A free exam retake is included valid for 6-months following the first exam attempt. The exam will be online direct with the examination institute (EI), PeopleCert®. The exam will comprise of:
- 40 x multiple choice questions
- 1 x mark awarded for each correct answer
- 26 marks required to pass (65%)
- 60-minutes duration (1-hour)
- Closed book
Notes:
- There are no prerequisites to take this exam.