IT Service Management
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Specialists in ITIL® Certification and Implementation
ITIL® Certification Courses
From ITIL® 4 Foundation ITIL® 4 to Master
Encouraging all IT workers to obtain ITIL Foundation certification can contribute to a strong IT Service Management (ITSM) culture. Organisations would also positively benefit from having selected ITIL Specialists, Strategists, Practitioners and not to mention, ITIL Masters.
See certification courses below.
ITIL® Certification Courses You Can Trust
Online Public Courses
UK Time Zone - Prescheduled Dates
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All courses include a free exam retake (known as Take2). See below for more detail including pricing, and prescheduled course dates etc.,​
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Prerequisite
Specialist
Strategist
Practitioner
Online Exclusive Courses
Any Time Zone - Custom Dates
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Perfect for those organisations who prefer courses to be exclusive for their employees only, and/or delivered within any time zone.​​​
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Prerequisite
Specialist
Strategist
Practitioner
Self-paced Courses
12-months On-demand Access​
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Perfect for those students who prefer
a self-paced approach complete with knowledge tests and the official exam including a free exam retake.
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Prerequisite
Specialist
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Drive Stakeholder Value (DSV)
Strategist
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Digital and IT Strategy (DITS)
Practitioner
ITSM FREE LEARNING
100% FREE
​Our Free Learning is genuinely 100% Free, no card details required, and its quick and easy to join. Covering a range of IT Service Management (ITSM) related topics, you have nothing to lose and everything to gain!
See below.
Enhance Your Understanding for Free
The ITIL® 4 Framework
100% FREE
​Access free Learning and understand the ITIL® 4 Framework in accordance with the ITIL syllabus. This free learning video combines syllabus with analogies to help put things into real-life context, thus improving student understanding.
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Typical topics covered
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Four Dimensions of Service Management
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Service Value System
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ITIL® 4 CDS Topics
100% FREE
​Access free Learning and learn those subjects promoted within ITIL® 4 Create, Deliver and Support (CDS). Although generic, and not based on the ITIL® 4 exam syllabus, these videos will deepen your understanding about such topics.
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Typical topics covered
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Understanding Organisations and Culture
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Understanding Value Streams
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Machine Learning
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Continuous Integration, Delivery and Deployment
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Data Integration
ITSM IMPLEMENTATION
Our Implementation Learning focusses on applying IT Service Management (ITSM) principles and practices at work to encourage employees to become intrapreneurs, meaning those who think and act like entrepreneurs but in workplace situations.
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See below.
For Practitioners in the Workplace
Implementing ITIL® CDS
Based on an extremely affordable annual subscription service.​
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Typical topics covered
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​To be added soon
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See our student reviews here
ITSM Assist Limited
Axelos/PeopleCert Accredited Training Organisation (ATO)
Trevor Wilson
Course Instructor
ITIL® 4 Master Certified
Course Quality
We believe course quality depends primarily on the instructor, not the provider as an organisation.
ITSM Assist focuses on course quality through the consistent instruction provided by Trevor Wilson. Trevor is an Axelos/PeopleCert accredited ITIL instructor/trainer, certified to ITIL 4 Master Level. As the founder of ITSM Assist, he incorporates real-life IT experience into the training, contextualising ITIL for business application. This approach contributes to the decision of students to choose ITSM Assist for ITIL certification training. Check out our 5-star student reviews here.
Value for Money
The saying "you pay for what you get" is not always accurate. In this case, value comes from intangible aspects like the quality of course delivery. Additionally we consistently offer exceptional value for money through our competitive pricing.
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Customer Service
Those providers who offer the best customer service are often those that are able to offer a personal touch, demonstrate service empathy, and don't just say the right thing but do the right thing! Our customer service excels due to founder Trevor Wilson's direct involvement in delivering ITIL courses, thus ensuring a personal touch. We offer flexible course cancellation without charges before commencement, free reattendance for those who fail exams with a free retake exam voucher (known as Take2), and respond positively to exceptions, treating customers as individuals rather than transactions.
