Course Quality?

 

We believe course quality is not reflected through the provider as an organisation, course quality is reflected through instructor/trainer delivering the course.

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We (ITSM Assist) win every time when it comes to course quality. This is because it is the same instructor/trainer (Trevor Wilson) who delivers all our online live and onsite ITIL certification courses. Trevor is not only an Axelos/PeopleCert accredited ITIL instructor/trainer certified to ITIL 4 Master Level, and the founder of ITSM Assist, but also promotes real -life experience working in IT and therefore, puts ITIL into business context and meaning. Simpy put, when it comes to ITIL certification training Trevor is the reason students come to ITSM Assist. Check out our student reviews here

 

Value for Money/Price?

 

We believe the saying "you pay for what you get" in this case is not true! In view that such products/services comprise largely of intangibles (not tangibles). Firstly, as previously highlighted, value for money is reflected through the quality of course delivery. Secondly, some providers incur high overheads such as buildings and human resources etc., and therefore, recovering such costs has to be reflected within their pricing.​

 

We (ITSM Assist), win every time when it comes to value for money and price. This is because our overheads in comparison are extremely small, and furthermore, we do NOT adopt a pricing model based on 'the going rate' to increase profit margins. So, combining our extremely affordable pricing with the quality of course delivery supports true value for money.

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Customer service?

 

We believe those providers who offer the best customer service are often those that are able to offer a personal touch, demonstrate service empathy, and don't just say the right thing but do the right thing!

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We (ITSM Assist), win every time when it comes to customer service. This is because the founder of ITSM Assist is the same person who delivers our ITIL courses (Trevor Wilson), thus by default promotes a 'personal touch from all perspectives'. Furthermore, when we consider aspects such as offering the flexibility to cancel course bookings at any time prior to course commencement without incurring any charges, or in the event of exam failure, students being able to attend another course free of charge on the basis they hold their resit/retake exam voucher. And, not to mention, in the event where exceptions arise, we always respond positively and help resolve where we can, this is because we are in touch, and see our customers/students as people, not just a transaction.

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