Service Management
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Specialists in ITIL® Certification and Implementation
ITIL® Empowering People in Organisations to Realise their Full Potential.
Business organisations need clear guidance and quick solutions in today's rapidly evolving digital landscape. ITIL provides a universally understood approach to service management, recognised world-wide.
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We Deliver ITIL® Certification Courses You Can Trust
Get ITIL® certified with
Self paced eLearning
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Same delivery as live classroom - presented as
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MP4-video with voice-over by a real-life accredited ITIL trainer/instructor, and less expensive.
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Lots of visuals, examples and analogies for enhanced understanding.
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Flexible timing - learners can study anytime.​​
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Self-paced - pause, rewind, or repeat lessons as needed.
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Better for different learning speeds - no pressure to keep up with a live class​
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For more details and pricing etc., see here
100% FREE Service Management Learning
Being inquisitive is how we learn, and the more we learn the more agile we become. We offer free service management learning resources,
no card details required. You have nothing to lose and everything to gain!
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Enhance Your Understanding for Free
The ITIL® 4 Framework
100% FREE
​Access free Learning and understand the ITIL® 4 Framework in accordance with ITIL 4 syllabus. This free learning MP4-video which features voice-over by myself, combines ITIL 4 syllabus with analogies to help put things into real-life context and meaning, thus improving understanding for both ITIL syllabus and workplace applications.​
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ITSM Document Templates
100% FREE
Access free, "ITSM Template Documents". incorporating various documents ranging from policies and practices to processes and educational guides etc., Designed to provide reference and ideas that can be applied within multiple workplace situations.
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ITIL® 4 CDS Generic Topics
100% FREE
​Access free learning on ITIL 4 CDS generic subjects. These informative MP4-video lessons which feature voice-over by myself, cover CDS subjects in a general way and do not replace CDS certification training however, will enhance understanding when faced with both CDS syllabus and workplace applications.
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See our student reviews here
ITSM Assist Limited
Axelos/PeopleCert Accredited Training Organisation (ATO)
Trevor Wilson
Course Instructor
ITIL® Master Certified
Course Quality
We believe course quality depends primarily on the instructor, not the provider as an organisation.
ITSM Assist focuses on course quality through the consistent instruction provided by Trevor Wilson. Trevor is an Axelos/PeopleCert accredited ITIL instructor/trainer, certified to ITIL Master Level. As the founder of ITSM Assist, he incorporates real-life IT experience into the training, contextualising ITIL for business application. This approach contributes to the decision of students to choose ITSM Assist for ITIL certification training. Check out our 5-star student reviews here.
Value for Money
The saying "you pay for what you get" is not always accurate. In this case, value comes from intangible aspects like the quality of course delivery. Additionally we consistently offer exceptional value for money through our competitive pricing.
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Customer Service
Those providers who offer the best customer service are often those that are able to offer a personal touch, demonstrate service empathy, and don't just say the right thing but do the right thing! Our customer service excels due to founder Trevor Wilson's direct involvement in delivering ITIL courses, thus ensuring a personal touch. We offer flexible course cancellation without charges before commencement, free reattendance for those who fail exams with a free retake exam voucher (known as Take2), and respond positively to exceptions, treating customers as individuals rather than transactions.
